jya 9 Privacy Policy

1 Introduction and Scope

Welcome to the jya 9 platform. This Privacy Policy ("Policy") applies to information collected from users ("you" or "member") through jya 9's website, mobile application, and related services ("Platform").

Before reading this policy, please read our Terms and Conditions, as both documents together define the legal relationship between you and jya 9. By continuing to use the Platform, you are considered to have accepted all provisions of this Policy.

This Platform is strictly for individuals aged 21 and above. We do not collect information from minors, and if any such information is collected, it will be deleted immediately.

2 What Information We Collect

2.1 Registration Information

Information you provide when opening an account includes:

Full name and date of birth
Mobile number and email address
National ID card or passport details (for identity verification)
Payment method details such as bKash, Nagad, or Rocket number

2.2 Automatically Collected Information

Information automatically collected while you use the Platform:

Device type, operating system, and browser version
IP address and login time records
Session duration, pages visited, and click data
Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

Details of all transactions related to deposits, withdrawals, and gameplay are stored securely in our system. This includes deposit amounts, withdrawal amounts, bonus usage, and betting history.

2.4 Support Communications

When you contact us via live chat or email, the content of that conversation may be stored to improve service quality.

3 Purpose of Data Collection

jya 9 uses your information for the following legitimate purposes:

3.1 Account Management

Your information is used to create, verify, and secure your account. Withdrawals above a certain limit will not be possible until identity verification (KYC) is completed.

3.2 Payment Processing

Your payment information is used to complete secure financial transactions via bKash, Nagad, Rocket, or bank transfer, and to prevent fraud.

3.3 Responsible Gambling

We monitor your gameplay patterns to identify problematic behaviour early and provide support. Under our Responsible Gaming policy, it is possible to set specific limits or arrange a temporary break for you.

3.4 Technical Support and Service Improvement

Data is analysed to resolve technical issues on the Platform, inform decisions about introducing new games and features, and improve the overall user experience.

3.5 Promotional Communications

If you consent to receiving promotional messages at the time of registration or later, we may notify you about bonuses, contests, or special offers. This consent can be withdrawn at any time.

jya 9 never sells your information to advertisers or third parties.

4 Data Sharing and Disclosure

4.1 Service Provider Partners

jya 9 works with trusted third parties for specific technical and operational tasks — such as payment gateway providers, game studios (Pragmatic Play, PG Soft, Evolution, etc.), cybersecurity firms, and technical infrastructure providers. These partners receive only the limited information needed to provide their designated services and may not use it for their own purposes.

4.2 Legal Obligations

We may be required to disclose your information under applicable laws in Bangladesh, court orders, or valid directions from competent authorities. In such situations, we will provide only the minimum information required by law.

4.3 Fraud and Scam Prevention

If money laundering, account hacking, or other fraudulent activity is detected, the relevant information may be shared with security agencies or partner organisations.

4.4 Business Restructuring

In the event of a future merger, acquisition, or asset transfer, user data may be transferred. In that case, the new authority will also be bound to comply with this privacy policy.

5 Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to personalise your experience and keep the site functioning properly.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and saving language preferences. Without them, the Platform will not function normally.

5.2 Functionality Cookies

These cookies are used to provide a customised experience based on your preferences, such as remembering your preferred game category or display settings.

5.3 Analytics Cookies

Anonymous usage data is analysed to understand which sections of the site are used most. This information is not personally identifiable.

Cookies can be disabled in your browser settings, but doing so may cause some services to not work properly.

6 Data Retention and Security

6.1 Retention Period

Data is retained while your account is active and for as long as necessary after closure to meet legal obligations and resolve disputes. Financial transaction records are generally retained for a minimum of five years.

6.2 Security Measures

jya 9 uses the following technical measures to keep your information secure:

SSL/TLS encryption — all data transfers are encrypted
Two-factor authentication (OTP-based login protection)
Firewall and intrusion detection systems
Regular security audits and penetration testing
Payment card information (where applicable) stored in accordance with PCI-DSS standards

If a security breach is detected, we will notify affected users as quickly as possible and take the necessary steps.

7 Your Rights

As a member of our Platform, you have the following rights:

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. It will be provided within 30 working days of receiving your request.

7.2 Right to Correction

If any of your information is incorrect or out of date, contact our support team to have it corrected. We will update the information after verification.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations or resolve an ongoing dispute may not be immediately deletable.

7.4 Right to Restrict Processing

In certain cases, you may object to or request a restriction on the processing of your information. Where this request applies, we will act on it.

7.5 Right to Withdraw Consent

Consent given for promotional communications may be withdrawn at any time. However, it is not possible to stop the processing of information required for core service operations.

To exercise any of the above rights, contact us via 24/7 live chat or email.

8 International Data Transfers

Some of jya 9's technical infrastructure may operate on servers located outside Bangladesh. In such cases, we ensure that transferred data meets the same protection standards described in this policy.

Where data needs to be stored on overseas servers, our agreements with those service providers include clear obligations regarding the protection of user data.

9 Protection of Children and Minors

The jya 9 platform is strictly for users aged 21 and above. We do not intentionally collect any information from minors. If someone registers with a false age and this comes to our attention, the relevant account will be closed immediately and the collected information will be deleted.

If parents or guardians believe their child's information has been collected by mistake, please contact us immediately.

10 Third-Party Links and Services

Our Platform may include links to third-party services such as game studios or payment providers. These third parties have their own privacy policies, and jya 9's policy does not apply to them. We recommend reading the privacy policy of any third-party service before using it.

11 Changes to This Policy

jya 9 may update this policy at any time in response to business changes, technological developments, or legal changes. For significant changes, registered users will be notified by email or app notification.

Continuing to use the Platform after a revised policy is published will be considered acceptance of the new policy. If you do not agree with the changes, you may request that your account be closed.

12 Contact and Complaints

If you have any questions, objections, or requests regarding this privacy policy, please contact us through the channels below. Answers to frequently asked questions can be found in our FAQ section.

Live Chat: Available 24/7 in Bengali and English
Email: [email protected]

An initial response will be provided within seven working days of receiving a complaint, and a resolution will be sought.